Refund and Returns Policy

At Bennevisart, we strive to provide our customers with high-quality products and a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

1. Return Eligibility

To be eligible for a return, your item(s) must meet the following criteria:

  • The return request must be initiated within 7 days of receiving your order.
  • The item(s) must be unused, in their original condition, and with all original packaging and tags attached.
  • The reason for the return must fall under one of our eligible reasons for returns and refunds (see below).

2. Eligible Reasons for Returns and Refunds

We accept returns and provide refunds for the following reasons:

  • Product Defects: Items that have manufacturing defects, such as loose threads, tears, or other errors caused by the production process.
  • Poor Quality Printing: Prints that are blurred, faded, peeling, or have incorrect colors compared to the product images on our website.
  • Incorrect Size: If the product you received does not match the size you ordered based on our size guide.
  • Delayed Shipping: If the shipping time exceeds 20 days from the standard estimated delivery time.
  • Product Mismatch: If the product you received differs significantly from the initial description, images, or product information on our website.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Customer Support: Within 7 days of receiving your order, contact our customer support team at [email protected]. Provide your order number, the reason for the return, and any relevant photos or documentation that support your return request.
  • Receive Return Authorization: Our customer support team will review your return request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and a return shipping label.
  • Package Your Return: Carefully package the item(s) you wish to return, ensuring that they are in their original condition, unused, and with all original packaging and tags attached. Include a copy of your original order invoice or packing slip inside the package.
  • Ship Your Return: Affix the provided return shipping label to the outside of your package and drop it off at the nearest carrier location specified on the label. Obtain a tracking number for your return shipment.

4. Refund Processing

Once we receive your returned item(s), our team will inspect the package to ensure that the items meet our return criteria. If the return is approved, we will process your refund within 5 business days. The refund will be credited to the original payment method used for the purchase. You will receive a confirmation email once your refund has been processed. Please note that it may take a few additional days for the refund to appear on your statement, depending on your financial institution.

5. Shipping Charges

If you are returning an item due to our error (e.g., product defects, poor quality printing, incorrect size, or product mismatch), we will cover the return shipping costs. However, if you are returning the item for other reasons, you will be responsible for the return shipping charges.

6. Exceptions

Certain items, such as customized or personalized products, may not be eligible for return or refund unless they arrive damaged or defective. If you have any questions about the eligibility of a product for return, please contact our customer support team for clarification.

We reserve the right to refuse returns or refunds if the returned items do not meet our stated criteria or if there is evidence of abuse or misuse of our return policy.

If you have any further questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with your Bennevisart purchase.